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TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor
to help diagnose and get assistance in installing and using HPprinters on home
network. To use this tool, visit the HP Wireless Printing Center
www.hp.com/go/
wirelessprinting.
Step 1 - Make sure the wireless (802.11) light is turned on
The Wireless light in the printer control panel indicates the status of the wireless
capabilities.
To turn on wireless, touch
(right arrow), touch Setup, touch Network, touch Wireless
Radio, and then select Yes.
NOTE: If your printer supports Ethernet networking, make sure that an Ethernet
cable has not been connected to the printer. Connecting an Ethernet cable turns off
the printer's wireless capabilities.
Step 2 - Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first
and then the printer. If you still are unable to connect, turn off the router, printer, and your
computer. Sometimes, turning off the power and then turning it back on recovers from a
network communication issue.
Step 3 - Run the Print Wireless Network Test
For wireless networking issues, run the Print Wireless Network Test. If a problem is
detected, the printed test report includes recommendations that might help solve the
problem.
TIP: If the Print Wireless Network Test indicates the signal is weak, try moving the
printer closer to the wireless router.
To print a wireless network test page
1. Touch
(right arrow), touch Setup, and then touch Network.
2. Touch
(down arrow), and then select Print Wireless Test Report.
Advanced wireless troubleshooting
If you have tried the suggestions provided in Basic wireless troubleshooting and are still
unable to connect to your printer to the wireless network, try the following suggestions in
the order presented:
•
Step 1 - Make sure your computer is connected to your network
•
Step 2 - Make sure that the printer is connected to your network
•
Step 3 - Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)
•
Step 4 - Make sure the printer is online and ready
•
Step 5 - Make sure the wireless version of the printer is set as the default printer driver
(Windows only)
•
Step 6 - Check to see if the firewall software is blocking communication
Solve wireless problems 67