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9 Troub leshooting, servicing, and
ma in tenance
Troubleshooting the storage server
The “Support and troubleshooting” task at the HP Support & Drivers web site (http:// www.hp.com/go/
support) can be used to troubleshoot problems with the storage server. After entering the storage server
name and designation (for example,DL380 storage server) or component information (for example, Array
Config uration Utility), use the following links for troubleshooting information:
• Downloaddriversandsoftware—Thisareaprovidesdriversandsoftwareforyouroperating
system.
• Troubleshoot a problem—This area provides a listing of customer notices, advisories and bulletins
applicable for the product or component.
• Manuals—This area provides the latest user d ocumentation applicable to the product or
component. User guides can be a useful source for troubleshooting information. For most
storage server hardware platforms, the following ProLiant server manuals may b e useful for
troubleshooting assistance:
• HP ProLiant <model> Server User Guide or HP ProLiant <model> Server Maintenance and
Service Guide ( where <model> is the product m o del of the storage server, such as DL380)
These guides contain specific troubleshooting information for the server. The guides are
available by selecting the applicable ProLiant Server series model, then the Manuals (guides,
supplements, addendums, etc) link.
For example, instead of using “DL380 storage server”, enter DL380 server” for the product
to search, then select the “HP ProLiant DL380 Server series” link, then the Manuals (guides,
supplements, addendums, etc.) link to locate the guide.
• HP ProLiant Servers Troubleshooting Guide
The guide provides common procedures and solutions for many levels of troubleshooting with
a ProLiant server. The guide is available at h
ttp://h20000.www2.hp.com/bc/docs/support/
SupportManu al/c00300504/c00300504.pdf.
IMPORTANT:
Not all troubleshooting procedures found in ProLiant server guides may apply to the ProLiant Storage
Server. If necessary, check with your HP Support representative for further assistance.
For soft ware related components and i ssues, online help or user guide documentation may offer
troubleshooting assistance. The Release Notes for the storage server product line is updated frequently.
The document contains issues and workarounds to a number of categories for the storage servers.
Known issues and workarounds for the storage server products and the ser vice release are addressed in
release notes. To view the latest release notes, go to h
ttp://www.hp.com/support/manuals. Under the
storage section, click NAS and then select your product.
Maintenance and service
HP provides specific d o cumentation for maintaining and servicing your storage server and offers a
customer self-repair program.
HPProLiantDL380G5StorageServer
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