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The printer does not find the photos I stored on my memory card
Solution The memory card may contain file types the printer cannot read directly
from the card.
● Save the photos to a computer, then print them from the computer. For more
information, see the onscreen HP Photosmart help and the documentation that
came with the camera.
● The next time you take photos, set the digital camera to save them in a file
format the printer can read directly from the memory card. For a list of supported
file formats, see Printer specifications. For instructions on setting the digital
camera to save photos in specific file formats, see the documentation that came
with the camera.
The memory card may need to be reformatted if the problem persists.
The printer is plugged in but will not turn on
Solution
● The printer may have drawn too much power. Unplug the printer power cord.
Wait about 10 seconds, then plug the cord back in. Turn on the printer.
● The printer may be plugged into a power strip that is turned off. Turn on the
power strip, then turn on the printer.
● The power cord could be defective. Make sure the green light on the power cord
is lit.
The printer makes noises when I turn it on, or starts making noises after sitting
unused for a while
Solution The printer may make noises after long periods of inactivity
(approximately 2 weeks) or when its power supply has been interrupted and then
restored. This is normal operation. The printer is performing an automatic
maintenance procedure to ensure it produces the best quality output.
All the lights are flashing on the printer
Solution The printer has encountered a hardware error and may need to be
serviced. Unplug the power cord to the printer. Wait about 10 seconds, and then
plug it in again. Turn on the printer. If the lights are still flashing, please go to
www.hp.com/support, or contact HP Support for help.
Printing problems
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Chapter 7
44 HP Photosmart D7100 series