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Error message: Cannot print
Solution The indicated ink cartridge(s) are out of ink.
Replace the indicated ink cartridge(s) immediately so that you can resume printing.
The HP Photosmart cannot continue printing until the indicated ink cartridge(s) are
replaced. All printing will stop.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Ink cartridge problem
Solution The indicated ink cartridge(s) are missing or damaged.
Replace the indicated ink cartridge(s) immediately so that you can resume printing.
If there are no ink cartridges missing from the HP Photosmart, the ink cartridge
contacts might need to be cleaned.
For more information on replacing ink cartridges, see Insert ink cartridges. For more
information on cleaning the ink cartridge contacts, see Care and maintenance.
If there are no ink cartridges missing from the HP Photosmart, and you still receive
this message after cleaning the ink cartridge contacts, you will need a replacement
ink cartridge. Remove the affected ink cartridge and look at the end-of-warranty date
on the bottom, in YYYY/MMM/DD format. If it is before the end-of-warranty date,
contact HP Support to obtain a replacement ink cartridge.
Error message: Ink Expiration Nearly Expired. —OR— Ink Cartridge(s) Expired.
Solution Each ink cartridge has an expiration date. The purpose of expiration is
to protect the printing system and to ensure ink quality. When you receive an ink
expiration message, remove and replace the ink cartridge, and then close the
message. You can also continue printing without replacing the ink cartridge, by
following the instructions on your computer screen. HP recommends replacing the
expired ink cartridges. HP cannot guarantee the quality or reliability of expired ink
cartridges. Device service or repairs required as a result of using expired ink will not
be covered under warranty.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Non-HP ink
Solution Replace the indicated ink cartridge(s) or press OK to continue.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
Note HP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable
to the use of non-HP ink will not be covered under warranty.
If you believe you purchased genuine HP ink cartridge(s), go to:
www.hp.com/go/anticounterfeit
HP Photosmart D7100 series User Guide 51