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1 Open the paper jam door to clear the print head assembly.
2. Remove any objects that are blocking the print head assembly, including paper
and any packing materials.
3. Turn the printer off, then turn it on again.
4. Close the paper jam door and the top cover.
Error message: Ink System Failure
Solution The print head assembly or the ink delivery system has failed and the
HP Photosmart can no longer print.
Turn off the printer, then unplug its power cord. Wait about 10 seconds, then plug it
in again. If this does not clear the error message, please contact HP Support.
Memory card errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Error message: Photo is missing. —OR— Some photos are missing.
Solution The printer cannot read the file on the memory card, or one or more files
specified for the job are missing from the memory card. Try saving the photos to the
computer using the digital camera rather than the memory card. If a photo is missing,
you may have accidentally deleted the photo from the card.
HP Photosmart D7100 series User Guide 53