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HP support
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP Photosmart.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device
information and expert assistance and includes the following features:
– Fast access to qualified online support specialists
– Software and driver updates for the HP Photosmart
– Valuable HP Photosmart and troubleshooting information for common problems
– Proactive device updates, support alerts, and HP newsgrams that are available
when you register the HP Photosmart
3. For Europe only: Contact your local point of purchase. If the HP Photosmart has a
hardware failure, you will be asked to bring it back to your local point of purchase.
(Service is provided at no charge during the device limited warranty period. After the
warranty period, you will be quoted a service charge.)
4. Call HP support. Support options and availability vary by device, country/region, and
language.
HP support by phone
For a list of support phone numbers, see the phone number list on the inside of the front
cover.
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Photosmart. Be
prepared to provide the following information:
● Device model number (located on the label on the front of the device)
● Device serial number (located on the back or bottom of the device)
● Messages that appear when the situation occurs
● Answers to these questions:
– Has this situation happened before?
– Can you re-create it?
– Did you add any new hardware or software to your computer at about the time
that this situation began?
– Did anything else occur prior to this situation (such as a thunderstorm, device
was moved, etc.)?
HP Photosmart D7100 series User Guide 57