Filter
Top Products
Error message: Card access error. Job was cancelled. Press OK.—OR— File
directory structure is corrupted. —OR— Card may be damaged. Job was
cancelled. Press OK.
Solution The printer cannot read the data on the memory card and cannot
complete any current print jobs. The data may be corrupted or there may be a
physical problem with the memory card.
● Save the files to the computer and access them from there.
● If this does not work, use a new memory card or reformat the memory card
using the digital camera. Any photos on the memory card will be lost.
● If this does not work, the photo files may be damaged or unreadable. Before
you contact HP Support, try another memory card to determine if it is the printer
or the memory card that is failing.
Error message: Cannot print photos.
Solution More than 10 photos specified for a print job may be corrupted, missing,
or are an unsupported file type. For information about supported file types, see
Printer specifications.
● Save the photos to the computer using the digital camera rather than the
memory card.
● Save the files to the computer and print from the computer.
● Print a photo index and reselect photos. For more information, see Printing
photos.
Error message: Card is password protected. Cannot access card.
Solution The printer cannot read the memory card because the card is password-
protected. Follow these steps:
1. Remove the memory card from the printer.
2. Insert the memory card in the device you originally used to store the password
on the memory card.
3. Remove the password from the memory card.
4. Remove the memory card and reinsert it in the printer memory card slot.
5. Try printing again.
Error message: Card is locked. Cannot access card.
Solution Make sure the lock switch on the card is in the unlocked position.
Error message: Card is not fully inserted. Push card in a little more.
Solution The printer can detect the memory card but cannot read it. Push the
memory card gently into the memory card slot until it stops. For more information,
see Insert memory cards.
Chapter 7
54 HP Photosmart D7100 series