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Contents 5
Redundant ROM support ................................................................................................................ 90
USB support .................................................................................................................................. 91
Diagnostic tools ...................................................................................................................................... 91
HP Insight Diagnostics .................................................................................................................... 91
HP Insight Diagnostics survey functionality ........................................................................................ 92
Integrated Management Log ........................................................................................................... 92
Remote support and analysis tools ............................................................................................................. 92
HP Insight Remote Support software ................................................................................................. 92
Keeping the system current ....................................................................................................................... 93
Drivers ......................................................................................................................................... 93
ProLiant Support Packs ................................................................................................................... 93
Operating System Version Support .................................................................................................. 93
Change control and proactive notification ........................................................................................ 94
Care Pack .................................................................................................................................... 94
Troubleshooting .......................................................................................................................... 95
Troubleshooting resources ........................................................................................................................ 95
Pre-diagnostic steps ................................................................................................................................. 95
Important safety information ............................................................................................................ 95
Symptom information ..................................................................................................................... 97
Prepare the server for diagnosis ...................................................................................................... 97
Loose connections ................................................................................................................................... 99
Service notifications ............................................................................................................................... 100
Server health LEDs ................................................................................................................................. 100
Troubleshooting flowcharts ..................................................................................................................... 100
Start diagnosis flowchart .............................................................................................................. 100
General diagnosis flowchart ......................................................................................................... 101
Server power-on problems flowchart .............................................................................................. 103
POST problems flowchart ............................................................................................................. 106
OS boot problems flowchart ......................................................................................................... 108
Server fault indications flowchart ................................................................................................... 109
POST error messages and beep codes ..................................................................................................... 111
Battery replacement .................................................................................................................. 113
Regulatory compliance notices ................................................................................................... 114
Regulatory compliance identification numbers ........................................................................................... 114
Federal Communications Commission notice ............................................................................................. 114
FCC rating label .......................................................................................................................... 114
Class A equipment....................................................................................................................... 114
Class B equipment ....................................................................................................................... 114
Declaration of conformity for products marked with the FCC logo, United States only ..................................... 115
Modifications ........................................................................................................................................ 115
Cables ................................................................................................................................................. 115
Canadian notice (Avis Canadien) ............................................................................................................ 115
European Union regulatory notice ........................................................................................................... 116
Disposal of waste equipment by users in private households in the European Union ....................................... 116
Japanese notice .................................................................................................................................... 117
BSMI notice .......................................................................................................................................... 117
Korean notice ....................................................................................................................................... 117
Chinese notice ...................................................................................................................................... 118
Laser compliance .................................................................................................................................. 118
Battery replacement notice ...................................................................................................................... 118
Taiwan battery recycling notice ............................................................................................................... 119