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Service Manual Troubleshooting and Diagnostics 3-17
Symptom Call Center: Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Notebook pauses or runs
sluggishly
May be normal Windows behavior
(background processing can affect
response time).
Certain operations (such as virus
scanning or file browsers) can affect
performance.
Press
ctrl+alt+del to see if an
application is not responding.
Restart notebook.
If hard disk has spun down to
conserve power, it can take several
seconds to spin up (you can hear
this). Use Control Panel to modify
hard disk power settings.
Check for overheating—see previous
symptom.
If notebook’s hard drive frequently
runs (as indicated by hard drive light
on front of notebook) while notebook
appears to be paused or running
slowly, consider installing additional
SDRAM.
Make sure hard drive has adequate
free space. Delete temporary and
unneeded files.
CPU module
Motherboard
If notebook slows after
period of continuous
activity, check heat
sink—see previous
symptom.
Notebook still on but stops
responding
Press
ctrl+alt+del and end any
application not responding.
Reset notebook (see page 1-17).
Accessories
Port replicator problems Check notebook’s power supply.
Check settings in BIOS Setup.
Port replicator
Motherboard
Port replicator is not
repairable, and must be
exchanged.