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Media problem solving
The following problems with media cause print-quality deviations, jamming, or damage to the printer.
Problem Cause Solution
Poor print quality or toner adhesion The paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.
Try another kind of paper, between 100
and 250 Sheffield, with 4 to 6% moisture
content.
Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side
to the other.
Turn the paper over.
Excessive curl The paper is too moist, has the wrong
grain direction, or is of short-grain
construction
Open the rear output bin, or use long-
grain paper.
The paper varies from side-to-side. Turn the paper over.
Jamming, damage to printer The paper has cutouts or perforations. Use paper that is free of cutouts or
perforations.
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for
laser printers.
The paper varies from side-to-side. Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong grain
direction, or is of short-grain construction
or it is embossed or from a faulty paper
lot.
Try another kind of paper, between 100
and 250 Sheffield, 4 to 6% moisture
content.
Open the rear output bin, or use long-
grain paper.
Print is skewed (crooked). The media guides might be incorrectly
adjusted.
Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust the
media guides to the width and length of
the media that you are using and try
printing again.
More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the tray.
See
Load media on page 24.
The media might be wrinkled, folded, or
damaged.
Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.
The printer does not pull media from the
media input tray.
The printer might be in manual-feed
mode.
Verify that the printer is not in manual
feed mode and print your job again.
The pickup roller might be dirty or
damaged.
Contact HP Customer Care. See
HP Customer Care on page 105 or the
support flyer that came in the box.
The paper-length adjustment control in
tray 2 or optional tray 3 is set at a length
that is greater than the media size.
Adjust the paper-length adjustment
control to the correct length.
The printer does not pull media from
media input tray when using the
automatic two-sided printing feature.
The automatic two-sided printing media-
size selector is not set to the correct page
size.
Push in the media selector for letter/
legal-size media. Pull out the media-size
selector for A4–size media. See
Identify
product parts on page 3 for the location
ENWW Media problem solving 77