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Clear jams
Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error in
the software and the printer control panel lights. See
Status-light patterns on page 67 for more
information.
The following are some of the causes of media jams:
●
The input trays are loaded improperly or too full. See
Load media on page 24 for more information.
NOTE: When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.
●
The media does not meet HP specifications. See
Supported paper and print media sizes
on page 21 for more information.
●
The printer might need to be cleaned to remove paper dust and other particles from the paper path.
See
Clean the printer on page 48 for instructions.
There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.
CAUTION: Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.
CAUTION: Do not use sharp objects, such as tweezers or needlenose pliers, to remove jams.
Damage caused by sharp objects is not covered by the warranty.
Print-cartridge area
To clear a jam in the print-cartridge area, perform the following steps:
1. Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.
86 Chapter 9 Problem solving ENWW