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Troubleshooting Norton Personal Firewall
Troubleshoot Norton Personal Firewall problems
113
See “Temporarily
disable Norton
Personal Firewall”
on page 47.
If you need to view the site, disable Norton Personal Firewall and try the
Web site again. Keep in mind that when you disable Norton Personal
Firewall, your computer may be vulnerable to Internet attacks.
If you cannot connect to a Web site with Norton Personal Firewall disabled,
there might be a problem with the Internet or your Internet service provider.
Why can’t I post information online?
See “Identify
private information
to protect” on
page 89.
If you are unable to post information to a Web site, it may be because
Privacy Control is blocking the information. Check the Private Information
list in the Privacy window to see if the information that you are trying to
enter is being blocked.
Why did an email message I sent never arrive?
If you choose to block an email message containing private information,
Norton Personal Firewall immediately deletes the email message. Your
email program will indicate that the message was sent, but the recipient
will not receive it.
Problem Solution
It could be Cookie
Blocking
Many Web sites require that cookies be enabled on your
computer to display correctly.
See “Change the Cookie Blocking setting” on page 93.
It could be a
firewall rule
A firewall rule might be blocking the Web site. When this
happens, you will usually see a message saying that you
could not connect.
See “Customize firewall protection” on page 72.
It could be Ad
Blocking
Sometimes blocking advertisements on the Internet prevents
an entire Web site from appearing in your browser.
See “Blocking Internet advertisements” on page 95.
It could be ActiveX
or Java blocking
Some Web sites display only ActiveX controls or Java applets.
If you are blocking them, nothing appears on these sites.
See “Change individual security settings” on page 73.
It could be Flash
blocking
Some Web sites use Macromedia Flash to create interactive
front pages. If you are blocking Flash, nothing appears on
these sites.
See “Enable or disable Flash blocking” on page 98.