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General Troubleshooting
If the printer is not working correctly the problem could arise from
the computer, the cable, the design software or the printer.
Changes to the computer operating system or the installation of new
peripherals or software might cause conicts. If the computer or the
design software are causing a problem, consult your computer and/
or software manuals, or call your manufacturer or dealer.
If the problem is with the printer, begin by making sure power is
on and that the cable between the machines is connected correctly.
Consult the chart at the end of this chapter for more detailed trouble-
shooting techniques.
Media Tracking
Tracking is the process that controls media motion over the platen
and assures accurate lines. If the paper slips under the pinchwheels
or is out of alignment, printing quality will degrade. To resolve
tracking difculties try the following suggestions:
n Install paper correctly. See the Operation chapter for more details.
n Make sure the paper path and dancer bar is set correctly (as
shown in Figures 18 and 22.)
n Inspect the paper for wrinkles or folds. Never use paper that is
folded, wrinkled, or torn in any way. It may cause paper jams.
n Make sure the pinchwheels are located as outlined under the
Operation chapter.
n The pinchwheels should never be positioned over bearings on
the drive shaft as paper tearing and bunching will occur. Verify
that the pinchwheels are positioned over treads (e.g. under the
white markers afxed to the traverse.)
n Check to make sure that the printer is level. See the FlexJet E
Printer or StudioJet Quick Start Guide for more information.
n The paper may slip when debris accumulates on the drive
shaft. Inspect and clean the drive shaft. Refer to the Routine
Maintenance chapter for further information.
n Contact an Ioline distributor or Ioline Customer Service if you
are unable to resolve the problem or if the printer is damaged.
Chapter 5
Troubleshooting
The FlexJet E & StudioJet Print-
ers Service Manuals, available
on request from Ioline Cus-
tomer Service, provides expanded
troubleshooting information.
Note
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