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If you would like to start the load process again, cancel the process on the front panel and
rewind the roll from the end of the spindle until the edge is removed from the printer.
NOTE: If the roll has become loose around the core, the printer cannot load the paper.
Unsuccessful sheet load
●
Guide the sheet, especially thick papers, when the printer initially feeds the sheet.
●
Ensure that the sheet is aligned with the reference line on the roll cover.
●
Do not attempt to straighten the sheet during the loading process, unless instructed to by the
front-panel display.
●
Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
In case of any problem, please follow the instructions given on the front-panel display.
If you would like to start the load process again, cancel the process on the front panel; the printer
ejects the sheet from the front of the printer.
Paper loading error messages
Here is a list of front-panel messages related to paper loading, with the suggested corrective action.
Front-panel message Suggested action
Close the roll cover when the paper load
is finished
Close the roll cover when the paper load is finished.
Lever lifted During the load process the blue lever was lifted. This prevents the printer from
loading the paper. Follow the instructions on the front-panel display.
Paper incorrectly loaded The paper has not been loaded correctly. Lift the blue lever, remove the paper
and lower the lever.
Paper loaded with too much skew During the paper load process the printer detected that the paper had too much
skew. Follow the instructions on the front-panel display.
Paper loose around core The end of the roll has become loose around the core. Tighten the paper to the
core or insert a new roll.
Paper not detected During the paper load process the printer did not detect any paper. Ensure the
paper is inserted fully and is not transparent.
Paper too big During the load process the printer has detected that the paper is either too wide
or too long (sheet only) to be loaded correctly. Press the Cancel key to stop the
load process. See
Functional specifications on page 184.
Paper too small During the load process the printer detected that the paper is too narrow or too
short to be loaded in the printer. Press the Cancel key to stop the load process.
See
Functional specifications on page 184.
Roll cover closed during paper load
process
Do not close the roll cover until you are prompted to do so by the front panel.
Upper roll load and paper is inserted
through the single sheet path
Avoid inserting roll paper into the cut sheet slot.
The paper type is not in the driver
To work with a paper not in the driver, you can use your paper as one of the presets already in the
driver, however, you must identify whether your paper is transparent or translucent, glossy or matte.
ENWW The paper type is not in the driver 137
Paper issues