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Message Recommendation
PDL Error: Job clipped The image is too large for the paper or for the printer. Load
larger paper if possible, or reduce the image size.
PDL Error: memory full Restart the printer and try resending the job; if necessary,
reduce the complexity of the job.
PDL Error: out of paper Load more paper.
PDL Error: parsing error The print job is unintelligible to the printer. Try to recreate
and resend it. Check your cable connections.
PDL Error: print mode error The paper type or print quality specified for the job are
incorrect. Change the loaded paper type or the print settings.
PDL Error: printing error Try sending the job again.
PDL Error: virtual memory full Restart the printer and try resending the job; if necessary,
reduce the complexity of the job.
Printhead alignment error: paper too small Unload paper and load larger paper.
Replace [color] cartridge Replace the cartridge. See
Handling ink cartridges and
printheads on page 112.
Reseat [color] cartridge Remove and reinsert the same cartridge. See
Handling ink
cartridges and printheads on page 112.
Update: failed. Invalid file Make sure that you have selected the correct firmware
update file. Then try again to perform the update.
Table 19-2 Numerical error codes
Error code Recommendation
01.0, 01.1, 01.2 Restart the printer. If the problem persists, contact HP Support. See Contact HP Support
on page 182.
21, 21.1, 22.0, 22.1, 22.2,
22.3, 24
Restart the printer. If the problem persists, contact HP Support. See
Contact HP Support
on page 182.
61:01 The file format is wrong and the printer cannot process the job. Check the graphic language
setting of your printer (see
Change the graphic language setting on page 30). If you are
sending PostScript from Mac OS over a USB connection, select ASCII encoding in both the
driver and the application. Check for the latest firmware and driver releases.
62, 63, 64, 65, 67 Update your printer's firmware. See
Update the firmware on page 125.
71.04 Out of memory. To avoid this, in the HP-GL/2 and HP RTL driver select the Advanced tab
and then Send job as a bitmap.
74.1 Try the firmware update again. Do not try to use your computer while the update is in
progress. If the problem persists, contact HP Support. See
Contact HP Support
on page 182.
79:03 Restart the printer. If the problem persists, contact HP Support. See
Contact HP Support
on page 182.
79:04 Update your printer's firmware. See
Update the firmware on page 125.
81:01, 86:01 Please follow the instructions on the front panel. You may be asked to run a test procedure
and write down a numeric code before contacting HP Support. See
Contact HP Support
on page 182.
94, 94.1 Restart color calibration. See
Color calibration on page 66.
Table 19-1 Text messages (continued)
178 Chapter 19 Front-panel error messages ENWW
Front-panel errors