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Customer Support
Product Service and Repair
Honeywell International Inc. provides service for all of its products through service centers throughout
the world. To obtain warranty or non-warranty service, please visit www.honeywellaidc.com, and select
Support > Contact Service and Repair to see your region’s instructions on how to obtain a Return
Material Authorization number (RMA #). You should do this prior to returning the product.
For ongoing and future product quality improvement initiatives, the 99EX comes equipped with an
embedded device lifetime counter function. Honeywell may use lifetime counter data for future statistical
reliability analysis as well as ongoing quality, repair and service purposes.
Technical Assistance
If you need assistance installing or troubleshooting your device, please contact us by using one of the
methods below:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the Knowledge Base cannot help,
our Technical Support Portal (see below) provides an easy way to report your problem or ask your ques-
tion.
Technical Support Portal: www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it also provides immediate
solutions to your technical issues by searching our Knowledge Base. With the Portal, you can submit
and track your questions online and send and receive attachments.
Web form: www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online support form. Enter your
contact details and the description of the question/problem.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.
Limited Warranty
Honeywell International Inc. (“HII”) warrants its products and optional accessories to be free from defects
in materials and workmanship and to conform to HII’s published specifications applicable to the products
purchased at the time of shipment. This warranty does not cover any HII product which is (i) improperly
installed or used; (ii) damaged by accident or negligence, including failure to follow the proper
maintenance, service, and cleaning schedule; or (iii) damaged as a result of (A) modification or alteration
by the purchaser or other party, (B) excessive voltage or current supplied to or drawn from the interface
connections, (C) static electricity or electro-static discharge, (D) operation under conditions beyond the
specified operating parameters, or (E) repair or service of the product by anyone other than HII or its
authorized representatives.
This warranty shall extend from the time of shipment for the duration published by HII for the product at
the time of purchase ("Warranty Period"). Any defective product must be returned (at purchaser’s
expense) during the Warranty Period to HII factory or authorized service center for inspection. No product
will be accepted by HII without a Return Materials Authorization, which may be obtained by contacting