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TROUBLESHOOTING
This section details the following:
Some general hardware and software problems you may encounter in the installation
and operation of the Satellite IP Modem along with the possible source of these
problems and how to correct them.
System fault codes and descriptions reported to you by the Satellite IP Modem on the
Control Pad screens, along with their possible causes and solutions.
G
ENERAL
T
ROUBLESHOOTING
Problem Possible Cause Action
Battery needs
recharging.
Charge the battery. Check Battery Light or Control Pad for
charging indication.
The battery is not
inserted properly.
Remove and reinsert the battery. Make sure the battery latch
is in its farthest right hand position after the battery is inserted.
The battery
contacts are dirty or
damaged.
Check the battery contacts. Clean them if necessary. If you
find any damage, replace battery.
Satellite IP Modem
will not switch on,
or will not stay on
when under
battery power.
The Modem was
reset while under
battery power
When the Modem is reset while under battery power (no AC
Mains connected), you must turn it back on manually. This is
a normal operation for the Modem.
SIM card or SIM
card contacts may
be damaged.
Visually inspect the SIM card and SIM card contacts and
return SIM card to your Service Provider if it is damaged.
SIM card may not
be present.
Remove the SIM boot according to the instructions in
QuickStart Wizard and verify that the SIM card is present.
SIM card error.
SIM card may be
inserted incorrectly.
Remove the SIM card and make sure that it is inserted
according to the instructions in QuickStart Wizard.
SIM card contacts
may be dirty.
Clean the SIM card contacts with a dry cloth.
The correct
interface (USB,
Ethernet, Bluetooth)
was not chosen.
Follow the instructions in the QuickStart Wizard to select the
correct interface on the Satellite IP Modem.
The Control Pad
will not launch
when the ‘Launch
Control Pad’
option is selected
from the Launch
Pad window.
If the correct
interface was
chosen, the PC
may not have been
able to discover the
Satellite IP LAN
connection.
Reboot the PC or go to a Command Prompt and enter
“ipconfig /release” followed by “ipconfig /renew.”
R-BGAN Satellite IP Modem User Manual 42