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F
AULT
C
ODES
Number and Description Cause Solution
1
SIM card is not installed.
Power down, install SIM card
properly and try again.
Absence or incorrect
installation of the SIM card.
SIM card may not be present. Remove
the SIM boot according to the
instructions in the User Manual and
verify that the SIM card is present.
SIM card may be inserted incorrectly.
Remove SIM card and make sure it is
inserted according to the instructions in
the User Manual.
SIM card may be damaged. Visually
inspect the SIM card and return it to
your Service Provider if damaged.
SIM card contacts may be dirty. Clean
the SIM card contacts with a dry cloth.
If problem continues, replace SIM card
with a known good SIM card. If
problem persists, return the unit to your
Service Provider for service.
2
SIM card read/write error.
Power down and try again.
Failure to read from or write
to the SIM card.
Power down the Satellite IP Modem
and try again.
SIM card may be damaged. Visually
inspect the SIM card and return it to
your Service Provider if damaged.
SIM card contacts may be dirty. Clean
the SIM card contacts with a dry cloth.
If the problem continues, replace SIM
card with a known good SIM card. If
the problem persists, return the unit to
your Service Provider for service.
3
SIM card access has been
blocked. Please contact
your Service Provider.
Failure to access the SIM
card due to too many failed
attempts with an invalid PIN.
This occurs after 3 failed attempts to
enter the PIN. The SIM card is locked.
Enter the PUK to unlock the SIM card.
4
SIM card has been
improperly changed during
an active session. Power
down and try again.
You replaced a SIM card
with another after the
Modem was turned on.
The SIM card must be replaced when
the unit is turned off. Make sure the unit
is turned off before replacing the SIM.
5
SIM card is not
responding. Power down
and try again.
Hardware failure to access
the SIM card.
Power down the Satellite IP Modem
and try again.
SIM card may be damaged. Visually
inspect the SIM card and return it to
R-BGAN Satellite IP Modem User Manual 46