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Number and Description Cause Solution
your Service Provider if damaged.
SIM card contacts may be dirty. Clean
the SIM card contacts with a dry cloth.
If problem continues, replace SIM card
with a known good SIM card. If
problem persists, return the unit to your
Service Provider for service.
6
A required data field is
missing from the SIM card.
Please contact your Service
Provider.
Absence of a required data
field on the SIM card.
SIM card was incorrectly programmed
and is missing one or more required
fields. The SIM card must be replaced
by another from your Service Provider.
7
This subscriber is not
allowed to connect to the
network. Please contact
your Service Provider.
Network connection failure
because the user is not
allowed to connect to the
Network.
Your authorisation has been removed
by your Service Provider (SIM card IMSI
is not authorised). Contact your Service
Provider to regain service.
8
This terminal is not allowed
to connect to the network.
Please contact your Service
Provider.
Network connection failure
because the Modem is not
allowed to connect to the
Network.
The Modem authorisation has been
removed by your Service Provider
(Modem IMEI is not authorised).
Contact your Service Provider to regain
authorised service.
9
This user has no
subscription, service is not
allowed. Please contact
your Service Provider.
Network connection failure
because you are not
identified as a subscriber to
the service.
Contact your Service Provider to
receive authorised service. Your
Service Provider should check the
subscription entries in the Home
Location Registry.
10
This user terminal was
detached by the network.
Cause unknown. Power
down and try again.
Network connection broken
with an unknown cause.
Power down the Satellite IP Modem
and try again. If the problem continues,
contact your Service Provider.
11
Network connection
failure – Invalid parameters
used for network attach
procedure. Please contact
your Service Provider.
Network connection failure
due to use of invalid
parameters.
Contact your Service Provider.
12
Network connection
failure - LLC or SNDCP
failure. Power down and try
again.
Network connection failure
caused by LLC or SNDCP
failure.
Power down the Satellite IP Modem
and try again. If the problem continues,
contact your Service Provider.
13
Network connection
failure – Unknown PDP type.
Please contact your Service
Provider.
Network connection failure. Power down the Satellite IP Modem
and try again. If the problem continues,
contact your Service Provider.
14
Network connection
failure - User authorisation
Network connection failure
because the user is not
Contact your Service Provider to regain
authorised service. Your Service
R-BGAN Satellite IP Modem User Manual
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