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Problem Possible Cause Action
pointing screen
does not change
when moving the
antenna.
Rough pointing not
completed
correctly.
Follow the instructions in the QuickStart Wizard to correctly
complete rough pointing
The Satellite IP
Modem cannot
find the satellite.
No signal or weak
signal.
Make sure no obstruction is blocking the satellite signal. Make
sure that the Modem has a clear view of the sky in the
direction of the satellite. Be aware that window glass may
reduce the signal level.
Check that the antenna is pointed using the correct
compass direction and antenna angle from the Control Pad
Pointing screen.
Check the antenna switch to make sure that ‘L’ is selected
for Regional BGAN service.
You did not exit
antenna pointing
mode.
Click on the ‘Exit Pointing’ button from the Pointing page.
The antenna may
not be pointed
properly.
Turn the Satellite IP Modem off and then back on again, and
attempt antenna pointing again to improve the signal
strength. You may need to reposition the Satellite IP Modem,
verifying that there are no obstructions blocking the satellite
signal and that the Modem has a clear view of the sky in the
direction of the satellite.
The Modem
network settings
may not be
correctly
configured.
Refer to the network settings supplied by your Service
Provider. If the DNS Host settings are changed, the PC must
be rebooted.
The Control Pad
can be
successfully
activated, but the
Satellite IP Modem
cannot access the
internet after
successful pointing.
The browser may
not be correctly
configured.
For Netscape, go to Advanced Preferences and select
‘Direct connection to the Internet’.
For Microsoft Internet Explorer, select Tools / Internet Options /
Connections / LAN Settings and uncheck the box labelled
‘Use a proxy server for your LAN’.
YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO
YOUR OTHER INTERNET CONNECTION.
No network access
or poor network
performance.
Interference from
other satellite
mobile terminals.
If you are near another satellite mobile terminal, switch the
other satellite mobile terminal off or move as far away as
possible to avoid interference.
The battery is
defective.
Replace the battery. After several years of average use, a
gradual decline may be expected.
The battery will not
charge
.
The battery
contacts are dirty or
damaged.
Check the battery contacts. Clean them if necessary. If the
battery is damaged, replace it.
R-BGAN Satellite IP Modem User Manual 44