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Number and Description Cause Solution
failed. Please contact your
Service Provider.
authorised for service.
Provider should check the subscription
entries in the Home Location Registry.
15
Network connection
failure – Service option not
supported. Please contact
your Service Provider.
Network connection failure
because the service option is
not supported.
Contact your Service Provider to regain
authorised service. The Service Provider
should check the subscription entries in
the Home Location Registry.
16
Network connection
failure - Service option not
subscribed. Please contact
your Service Provider.
Network connection failure
because user was not was
not subscribed to the service
option.
Contact your Service Provider to regain
authorised service. The Service Provider
should check the subscription entries in
the Home Location Registry.
17
Network connection
failure - N-SAPI has already
been used. Power down
and try again.
Network connection failure
because network assigned
an N-SAPI that is already
being used.
Power down the Satellite IP Modem
and try again. If the problem continues,
contact your Service Provider.
18
Network connection
failure – Regular PDP
deactivation by network.
Power down and try again.
The connection was
deactivated by the Network.
Power down the Satellite IP Modem
and try again. If the problem continues,
contact your Service Provider.
19
Network connection
failure - SM network failure.
Power down and try again.
Connection failure due to
SM network failure.
Power down the Satellite IP Modem
and try again. If the problem continues,
contact your Service Provider.
20
Network connection
failure – Too many failures to
activate PDP context.
Power down and try again.
Too many failed attempts (4)
to connect to the Network.
This failure may occur because of a
weak signal due to obstructions or
geographic position (such as extreme
latitude or longitude). Contact your
Service Provider to verify coverage for
your location.
21
Network connection
failure - Network assigned
an invalid IP address. Power
down and try again.
Assignment of an invalid IP
address by the network
during connection.
Power down the Satellite IP Modem
and try again. If the problem continues,
contact your Service Provider. The
Service Provider should verify that you
have the correct network settings.
22 Network connection
failure – No response from
network. Power down and
try again.
Network connection failure
due to lack of a response
from the network.
Power down the Satellite IP Modem
and try again. If the problem continues,
contact your Service Provider.
23
Network connection
failure – Protocol error
received from network.
Power down and try again.
Network connection failure
due to a protocol error.
Power down the Satellite IP Modem
and try again. If the problem continues,
contact your Service Provider.
24
Network connection
failure – GPRS stack could
not attach to MUX
interface. Power down and
try again.
Internal software error. Power down the Satellite IP Modem
and try again. If the problem continues,
contact your Service Provider.
R-BGAN Satellite IP Modem User Manual 48