Filter
Top Products
Problem Possible Cause Action
Satellite IP Modem
stops sending data
even with good
network
connection and
sufficiently
charged battery.
The indicator lights
blink red.
Modem/battery is
overheated.
Let the Modem/battery cool down. Wait until the Indicator
Lights stop blinking red to continue.
Antenna pointing
mode cannot be
accessed without
power cycling the
Modem.
Turn the Modem off and on again to enter antenna pointing
mode.
The Satellite IP
Modem cannot
enter antenna
pointing mode
while you are
trying to reposition
the antenna.
The Modem is
configured to skip
antenna pointing.
Go to the Advanced Network Settings page on the Control
Pad and check ‘Enable Antenna Pointing Display.’
After Satellite IP
Modem exits
antenna pointing
mode, the Signal
Quality meter on
the Control Pad
changes from time
to time.
Normal behaviour. There are several types of channels used by the Modem,
each with different signal strengths. Because the Signal
Quality meter measures the channel currently in use, there
may be slight differences in what the meter shows as
channels are changed from one type to another.
Antenna moves
after pointing.
The Satellite IP
Modem was moved
by the wind.
Use tie-down clips provided with the Modem to fix the unit in
place.
R-BGAN Satellite IP Modem User Manual
45