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Resolving hardware problems
This section provides information on verifying and resolving hardware problems.
If you cannot identify a hardware problem, you can request technical service and
support by contacting IBM. You need to provide the machine type, model, and
serial number of your NetVista thin client.
You can obtain additional service and support information at the following URL:
http://www.ibm.com/nc/support
Notes:
1. If your NetVista thin client is under warranty or a maintenance contract,
contact IBM Service and Support to obtain a customer-replaceable unit (CRU).
Refer to IBM Network Station Hardware Warranty - Type 8363 and Type 8364
(SA23-2802) for more information.
2. To resolve software errors, follow the instructions on the error message. For
more information, contact IBM Service and Support.
3. Refer to the documentation for your monitor, PCI devices, serial devices, and
USB devices for detailed information on resolving hardware problems that are
associated with these devices.
Verifying hardware problems
Table 2 identifies possible hardware problem indications that can occur with the
NetVista thin client during its startup sequence (see “Startup sequence” on page 9),
or during normal operation.
Table 2. Hardware problem indications
Startup
Checkpoints
Visible
hardware
failure
LED
indications
(system LED)
Audio beep
sequences
Error codes and
text messages
(NSBxxxx)
Power on X X X
Monitor
initialization
XX
Keyboard
initialization
XX
Welcome screen X X
If you experience any hardware problem indications, you need to verify that an
easily avoidable problem is not causing the hardware problem indication. Record
any hardware problem indications and a description of the problem, and then
proceed with the instructions below.
These instructions ensure that you start resolving any hardware problems by
resetting the power to your hardware.
To determine the cause of NetVista thin client hardware problems, follow these
steps to reset the power to your hardware:
__ 1. Power off the NetVista thin client.
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