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If the NetVista thin client is not functioning properly, and an error code or text
message appears on your screen, consult Table 7. Contact your technical support,
reseller, or IBM, if these steps do not resolve the problem.
Table 7. Error codes and text messages
Symptom What you should do
An error code or text message
appears on the screen.
1. Record any error messages, audio beep sequences,
or LED indications, and a description of the
problem.
2. Perform any actions indicated within the error
message.
3. Contact your technical support.
A boot interruption screen appears. Press F10 to reboot the NetVista thin client.
Table 8 defines the error messages that can appear when you power on the
NetVista thin client. This table provides information that you must only follow
under the direction of the IBM Service and Support team.
Table 8. NSBxxxx error codes and text messages
Error code Error message What you should do
General messages (NSB0xxxx)
NSB00030 Canceled by user. Press any key to enter the NS Boot utility.
Battery messages (NSB01xxx)
NSB01500 Battery dead. Replace the lithium battery (see
“Appendix B. Hardware maintenance
procedures” on page 45).
Main memory messages (NSB10xxx)
NSB11500 On board memory
failure.
Ensure that the memory is installed
properly, or replace memory (see
“Appendix B. Hardware maintenance
procedures” on page 45).
NSB11510 Slot %d memory failure. Ensure that the memory is installed
properly, or replace the memory (see
“Appendix B. Hardware maintenance
procedures” on page 45).
Non-volatile memory messages (NVRAM) (NSB11xxx)
NSB12500 Checksum failure for
nonvolatile memory.
Re-enter NS Boot configuration data, if
different from the default values.
NSB12510 Not able to access
nonvolatile memory.
Replace the thin client logic unit (see
“Appendix A. Replacing hardware parts”
on page 41).
NSB12520 Setting nonvolatile
memory to
manufacturing defaults.
Re-enter NS Boot configuration data, if
different from the default values.
NSB12530 Detected reset jumper. The password has been cleared,.
NSB12540 New nonvolatile memory
structure detected.
Re-enter NS Boot configuration data, if
different from the default values.
Audio messages (NSB21xxx)
Resolving hardware problems 37