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10.1
SafeNet/400 Reference Guide
Copyright 2008 MP Associates of Westchester, Inc.
V8.50 - May 2008
Chapter 10 - PROBLEM DETERMINATION
If SafeNet/400 is not working properly, there are a few general things to check.
Error Message Received on the System i5
1. Did you perform an IPL after the initial SafeNet/400 installation?
It is necessary to IPL your System i5 after completing the installation steps. If you do not
IPL your system, you will experience unpredictable results.
Recovery: IPL your system then try SafeNet/400 again.
2. Is the PTF level on your System i5 current?
Compare your PTF level with SafeNet/400 required levels.
Recovery: Install the latest cumulative PTF package if necessary.
3. Is your client application current on service packs or fixes?
Check to make sure you have the most recent level of fixes for your client.
Recovery: Apply latest service pack or fix package
4. Is this the first time you are using this client application?
If this is the first time you are using this particular application, it may be that your server
functions are not set up properly.
Recovery: Check SafeNet/400 request logs for errors and correct. Use on-line testing
program to verify your settings are correct.