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Chapter 3 — Troubleshooting and Maintaining the PB50
PB50 Mobile Label and Receipt Printer User’s Guide 45
The printer is not
printing with an 802.11
wireless connection.
• Verify that the wireless settings are correct. For
help, see “Setting Up 802.11 Radio
Communications” on page 28.
• Make sure the printer has an IP address.
• Make sure the printer is connected to the
network.
• Make sure the printer is in Ready mode.
The printer is not
printing with a
Bluetooth connection.
• Re-establish a Bluetooth connection with the
mobile computer or scanner. For help, see your
mobile computer user’s manual or “Setting Up
Bluetooth Communications” on page 27.
• Make sure the mobile computer can print to a
known good printer.
• Print a Bluetooth testprint page to make sure
that the mobile printer discovered your printer.
For help, see “Printing a Testprint” on
page 15.
• Make sure the printer is in Ready mode.
When printing, the
printer is skipping
labels.
Perform a testfeed:
• In Fingerprint or ESC/P, press the Feed button
for more than 2 seconds.
• In IPL, open and close the media door and then
press the Feed button.
• Make sure the label gap sensor is clean. For
help, see “Cleaning the Printer” on page 48.
Printout is faded or
weak.
• Fingerprint users: adjust the media constant/
factor and contrast (-10% to +10%).
• IPL users: adjust the media sensitivity setting (-
10 to +10).
• ESC/P users: Adjust the darkness.
• Check to see if the printhead needs cleaning.
For help, see “Cleaning the Printer” on
page 48.
The battery charge is
not lasting as long as it
should.
• Check the battery date. If the battery is a few
years old, the shortened life may be due to
normal aging.
• Replace the battery.
Printer Problems and Solutions (continued)
Problem Possible Solution