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Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer: Turn off your
printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
Problem Possible Solutions
Printer does not
power on
• Make sure you are using the power cord that came with
your printer.
• Make sure the power cord is connected to the AC adapter
and is plugged into an outlet or power strip.
• If the USB 2.0 cable was disconnected from the printer,
then reconnected, or if power to the printer was
interrupted, restart the computer.
Printer not detected
• Make sure your printer is plugged in and turned on.
• If you are using a USB cable, make sure:
– you have a USB 2.0 cable.
– that the USB cable is connected to both your printer
and your computer.
• If you are using a wireless connection, make sure:
– the printer is connected to your wireless network
(check the Wi-Fi connectivity LED and the SSID).
– your router is transmitting data.
– the firewall (excluding WINDOWS Firewall) is allowing
the services needed for your printer.
For additional information, go to
www.kodak.com/go/inkjetnetworking.
Wireless connectivity For wireless connectivity issues, go to
www.kodak.com/go/inkjetnetworking.
Printhead carriage jam
• Open the printer access door and clear any obstructions.
• Check that the printhead and ink cartridges are installed
correctly.
(The printhead and ink cartridges are installed correctly
when you hear them click into place.)