Kodak 6100 Series All in One Printer User Manual


 
www.kodak.com/go/aiosupport 65
9
Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer: Turn off your
printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
Problem Possible Solutions
Printer does not
power on
Make sure you are using the power cord that came with
your printer.
Make sure the power cord is connected to the AC adapter
and is plugged into an outlet or power strip.
If the USB 2.0 cable was disconnected from the printer,
then reconnected, or if power to the printer was
interrupted, restart the computer.
Printer not detected
Make sure your printer is plugged in and turned on.
If you are using a USB cable, make sure:
you have a USB 2.0 cable.
that the USB cable is connected to both your printer
and your computer.
If you are using a wireless connection, make sure:
the printer is connected to your wireless network
(check the Wi-Fi connectivity LED and the SSID).
your router is transmitting data.
the firewall (excluding WINDOWS Firewall) is allowing
the services needed for your printer.
For additional information, go to
www.kodak.com/go/inkjetnetworking.
Wireless connectivity For wireless connectivity issues, go to
www.kodak.com/go/inkjetnetworking.
Printhead carriage jam
Open the printer access door and clear any obstructions.
Check that the printhead and ink cartridges are installed
correctly.
(The printhead and ink cartridges are installed correctly
when you hear them click into place.)