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7
Troubleshooting
7-2
7.1.2 Main Error Messages
The table below describes the main error messages that may appear
during PC print mode operations.
Check the following chart if you have problems using the copier as a
network printer.
Error Message Cause Action
PAPER SIZE
ERROR
The paper size
specified with the
printer driver differs
from the size of paper
that is loaded.
Load paper of the
correct size into the
tray.
NO SUITABLE
PAPER
“Auto” is selected under
“Paper Source” in the
printer driver properties,
but none of the
machine’s trays contain
paper of the size
specified for printing.
Tray1:
Change the paper size
in the Utility mode, and
then load the correct
paper into the tray.
Tray2:
Use a paper cassette
loaded with paper of the
corresponding size.
Bypass Tray:
Change the paper that
is loaded.
INCORRECT
PAPER SIZE
Paper of the size
specified in the printer
driver is not loaded in
the specified paper tray.
PAPER EMPTY There is no paper in the
specified tray, or the
specified tray is not
loaded in the machine.
Load paper into the tray
or load Tray2 into the
paper feed cassette.
MEDIA TYPE
ERROR
Media of the type
specified in the printer
driver is not loaded in
the specified paper tray.
Change the media type
in the Utility mode, and
then load the correct
paper into the tray.
MEMORY FULL The memory is full with
stored data.
Press any key, and then
turn the machine off,
then on again.
Check Item Possible Cause Solution
1 Has the print job
reached the copier?
Yes A copier error has
occurred. (No paper,
no toner, etc.)
Check the copier and
resolve any errors.
No The data has not
arrived at the copier.
See check item2.