Filter
Top Products
Battery problems
• Problem: The battery pack cannot be fully charged by the power-off method in the standard charge
time for your computer.
Solution: The battery pack might be over-discharged. Do the following:
1. Turn off the computer.
2. Make sure that the over-discharged battery pack is in the computer.
3. Connect the ac power adapter to the computer and let it charge.
If the optional Quick Charger is available, use it to charge the over-discharged battery pack.
If the battery pack cannot be fully charged in 24 hours, use a new battery pack.
• Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your
computer operates after the battery status indicator shows empty.
Solution: Discharge and recharge the battery pack.
• Problem: The operating time for a fully charged battery pack is short.
Solution: Discharge and recharge the battery pack. If your battery's operating time is still short, use a
new battery pack.
• Problem: The computer does not operate with a fully charged battery pack.
Solution: The surge protector in the battery pack might be active. Turn off the computer for one minute to
reset the protector; then turn on the computer again.
• Problem: The battery pack cannot be charged.
Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the
computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it
still cannot be charged, have it serviced.
AC power adapter problems
• Problem: The ac power adapter is connected to the computer and the working electrical outlet, but the
power adapter (power plug) icon is not displayed in the task bar. Also the ac power indicator does
not light up.
Solution: Do as follows:
1. Make sure that the connection of the ac power adapter is correct. For connecting the ac power
adapter, see the Setup Instructions manual included in the shipping contents of your computer.
2. If the above step is correct, turn off the computer, then disconnect the ac power adapter and uninstall
the main battery.
3. Reinstall the battery and reconnect the ac power adapter, then turn on the computer.
4. If the power adapter icon still does not appear on the task bar and the ac power indicator does not
light up, have the ac power adapter and your computer serviced.
Note: If your computer is a Windows 7 model, to display the power adapter (power plug) icon, click
Show hidden icons in the task bar.
Power problems
Print these instructions now and keep it with your computer for reference later.
If your computer is getting no power at all, check the following items:
1. Verify the power switch. Refer to “System-status indicators” on page 11. The power switch is
illuminated whenever the computer is on.
226 User Guide