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Bluetooth problems
For Windows 7 and Windows Vista
• Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local
speaker even though the headset/headphone is connected using Headset prole or AV prole.
Solution: Do the following:
1. Exit the application that uses the sound device (for example, Windows Media Player).
2. Open the Control Panel by clicking Start ➙ Control Panel.
3. Click Hardware and Sound ➙ Sound.
4. Select the Playback tab.
5. If you are using Headset prole, select Bluetooth Hands-free Audio and click the Set Default
button. If you are using AV prole, select Stereo Audio and click the Set Default button.
6. Click OK to close the Sound window.
• Problem: PIM (Personal Information Manager) items sent from Windows 7 and Windows Vista cannot be
received correctly into the address book of any other Bluetooth-enabled device.
Solution: Windows 7 and Windows Vista send PIM items in XML format, but most Bluetooth-enabled
devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a le
through Bluetooth, a PIM item sent from Windows 7 and Windows Vista might be saved as a le with
the extension .contact.
For Windows XP
Notes: If you are using the Microsoft standard Bluetooth features and you want to access information about
how to use the Bluetooth function, do the following:
1. Press Fn+F5 to turn on Bluetooth.
2. Click Start ➙ Control Panel.
3. Click Printers and Other Hardware.
4. Click Bluetooth Devices.
5. Click the Options tab.
6. Click Learn more about Bluetooth Settings
Note: If you are using the ThinkPad Bluetooth with Enhanced Data Rate Software, refer to the following
instructions.
Note: Check your connection anytime and make sure that no other Bluetooth-enabled device is searching for
the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection.
• Problem: You search for a Bluetooth-enabled device by clicking View devices in range in My Bluetooth
Places, but you cannot nd anything.
Solution: Make sure that the device to which you want to connect is enabled for the Bluetooth connection.
After making sure of the above, turn the Bluetooth power off and then on again, or restart your computer.
Then search for the device again.
• Problem: You cannot connect to any Bluetooth-enabled device.
Solution: Make sure that both your computer and the device are turned on and their Bluetooth antennas
are enabled.
After making sure of the above, turn the Bluetooth power off and then on again, or restart your computer.
Then re-establish your connection to the device.
If the problem persists, re-install the Bluetooth software and reestablish your connection to the device.
Chapter 10. Troubleshooting computer problems 165