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Compressed images appear on prints
Note: Printing on letter-size paper using a 220-volt fuser compresses images.
Action Yes No
Step 1
a Make sure the size of the paper loaded in the tray matches the fuser
type.
Note: Use a 110-volt fuser for printing on letter-size paper and a
220-volt fuser for printing on A4‑size paper.
b Resend the print job.
Do compressed images still appear?
The problem is solved. Go to step 2.
Step 2
a Replace the fuser. For more information on installing the fuser, see
the instruction sheet that came with the part.
b Resend the print job.
Do compressed images still appear?
The problem is solved. Contact
customer
support.
Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
a From the Quality Menu on the printer control panel, decrease the
toner darkness.
Note: 8 is the factory default setting.
b Resend the print job.
Did the gray background disappear from the prints?
The problem is solved. Go to step 2.
Troubleshooting 306