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• “Printer does not feed paper, envelopes, or specialty media” on page 52
• “Banner paper jams” on page 52
Paper jams
Is the jam in the paper
support?
1 Press to turn off the printer.
2 Firmly grasp the paper, and gently pull it out.
3 Press to turn the printer back on.
Is the jam in the printer? To automatically eject the paper:
1 Press to turn off the printer.
2 Press again to turn the printer back on.
The paper automatically ejects from the printer.
To manually remove the paper:
1 Press to turn off the printer.
2 Firmly grasp the paper, and gently pull it out.
3 Press to turn the printer back on.
Paper or specialty media misfeeds
If paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together, try the following solutions.
Check paper
condition
Use only new, unwrinkled paper.
Check paper loading
• Load a smaller amount of paper into the printer.
• Load paper with the print side facing you. (If you are not sure which side is the printable
side, see the instructions that came with the paper.)
For information about maximum loading amounts per paper type and specific loading
instructions for supported paper and specialty media, see “Loading various paper types” in
the “Loading paper and original documents” chapter of the User's Guide on the CD.
Remove each page as
it is printed
Remove each page as it exits, and let it dry completely before stacking.
Adjust the paper
guides
Adjust the paper guides:
• When using media less than 8.5 inches wide
• To rest against the edges of the paper or media, making sure it does not buckle
Troubleshooting
51