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Print quality problems
79
Troubleshooting
Light print • The Toner Darkness setting is too
light.
• The paper being used does not
meet printer specifications.
• The toner cartridge is low.
• The toner cartridge is defective.
• Select a different Toner Darkness
setting from the printer driver before
sending the job to print.
• Load paper from a new package.
• Avoid textured paper with rough
finishes.
• Make sure paper loaded in the tray
is not damp.
• Replace the toner cartridge.
Dark print • The Toner Darkness setting is too
dark.
• The toner cartridge is defective.
• Select a different Toner Darkness
setting from the printer driver before
sending the job to print.
• Replace the toner cartridge.
Poor transparency print quality
(Print has inappropriate light or dark
spots, toner is smeared, or horizontal
or vertical light bands appear.)
• The transparencies being used do
not meet printer specifications.
• The Form Type setting in the printer
driver is set to a media other than
transparency.
• Use only transparencies
recommended by the printer
manufacturer (use care not to touch
transparency surfaces with your
fingers).
• Make sure the Form Type setting is
set to transparency.
Toner specks • The toner cartridge is defective.
• The fuser is worn or defective.
• Toner is in the paper path.
• The long-life photoconductor kit is
exhausted.
• Replace the toner cartridge.
• Replace the fuser
*
.
• Call for service.
• Replace the long-life
photoconductor kit.
Toner rubs off paper easily when
sheets are handled
• The Paper Texture setting is wrong
for the type of paper or specialty
media being used.
• The Paper Weight setting is wrong
for the type of paper or specialty
media being used.
• The fuser is worn or defective.
• Change the Paper Texture
†
from
Normal to Smooth or Rough.
• Change the Paper Weight
†
from
Plain to CardStock (or other
appropriate weight).
• Replace the fuser
*
.
Gray background • The Toner Darkness setting is too
dark or too light.
• The toner cartridge is defective.
• The long-life photoconductor kit is
exhausted.
• Select a different Toner Darkness
setting from the printer driver before
sending the job to print.
• First, remove and reset the toner
cartridge. If problem persists,
replace the toner cartridge.
• Replace the long-life
photoconductor kit.
Symptom Cause Solution
*
To replace the fuser, call a service technician.
†
This setting can be changed using the Local Printer Setup Utility (Windows), or through Printer Settings (Macintosh).
See Software and Documentation CD for additional information.
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