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Print quality problems
108
Troubleshooting
Ghost Images • The Form Type setting in the printer
driver is set incorrectly.
• Toner level is low in the toner
cartridge.
• Make sure the Form Type setting is
correct for the paper or specialty
media you are using.
• Replace the toner cartridge.
Uneven printing
(Print only appears on one side of the
page.)
The toner cartridge is not properly
installed.
Remove and then reinsert the toner
cartridge.
Incorrect margins The Form Size setting in the printer
driver is different than the size paper
that is loaded in the tray. For example,
you inserted A4 size paper into the
selected tray but did not set the Form
Size to A4.
Set the Form Size to A4.
Skewed print
(Print is inappropriately slanted.)
• The guides in the selected tray are
not in the correct position for the
paper size loaded in the tray.
• The manual feeder guides are not in
the correct position for the paper
size loaded in the feeder.
• Move the guides in the tray so that
they are snug against the sides of
the paper.
• Move the manual feeder guides so
that they are snug against the sides
of the paper.
Blank pages The toner cartridge is defective or
empty.
Replace the toner cartridge.
Solid black pages • The toner cartridge is defective.
• Your printer requires servicing.
• Replace the toner cartridge.
• Call for service.
Paper curls badly once it prints and
exits to the bin
The Paper Weight setting is wrong for
the type of paper or specialty media
you are using.
Change Paper Weight to Smooth.
Symptom Cause Solution
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To replace the fuser, call a service technician.
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