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Troubleshooting
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Troubleshooting
TroubleshootingTroubleshooting
Troubleshooting
This section lists printer problems, and what you can do to
solve them. From the list of printing problems in the left
margin, select a category that describes your printing
problem. Read the category for help finding the solution.
When your printer has a problem, first make sure that:
•
The power supply is plugged into the printer and a
properly grounded electrical outlet.
•
The printer is turned On.
•
If you are using a parallel cable, make sure it is an IEEE
1284-compliant parallel cable that supports bidirectional
printing.
•
Two-way communications is NOT disabled in your printer
software.
1
11
1 From the printer’s Control Program
Control ProgramControl Program
Control Program, click the
Options
OptionsOptions
Options tab.
2
22
2 Make sure Disable Printer to PC
Disable Printer to PC Disable Printer to PC
Disable Printer to PC
Communications
Communications Communications
Communications is not
notnot
not checked.
P
r
i
nter pr
i
nts
P
r
i
nter pr
i
nts
P
r
i
nter pr
i
nts
P
r
i
nter pr
i
nts
slowly or
slowly or slowly or
slowly or
doesn’t print
doesn’t printdoesn’t print
doesn’t print
(see
(see (see
(see page 28
page 28page 28
page 28)
))
)
Paper misfeeds or
Paper misfeeds or Paper misfeeds or
Paper misfeeds or
jams
j
amsjams
j
ams (see page 30
(see page 30 (see page 30
(see page 30
)
)
)
)
Document
Document Document
Document
prints with
prints with prints with
prints with
mistakes or
mistakes or mistakes or
mistakes or
poor quality
poor qualitypoor quality
poor quality
(see
(see (see
(see page 31
page 31page 31
page 31)
))
)
Problems with
Problems with Problems with
Problems with
transparencies,
transparencies, transparencies,
transparencies,
photos,
photos, photos,
photos,
envelopes...
envelopes... envelopes...
envelopes...
(see page 33)
(see page 33)(see page 33)
(see page 33)
Error messages
Error messages Error messages
Error messages
and flashing lights
and flashing lightsand flashing lights
and flashing lights
(see page 34
(see page 34(see page 34
(see page 34)
))
)