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Contacting Technical Support
For a quick response, send an email to support@magma.com with a
detailed description of your problem, or visit our web site at:
www.magma.com/support/support.htm
Our support department can also be reached by fax at (858) 530-2733
or by phone at (858) 530-2511. Support is available Monday through
Friday, 8:00 AM to 5:00 PM PT. When contacting MAGMA Technical
Support, please be sure to include the following information:
1) Name 6) MAGMA Product Name
2) Company Name 7) MAGMA Serial Number
3) Phone Number 8) Computer Make
4) Fax Number 9) Computer Model
5) Email Address 10) Operating System and Version
11) Description of the Problem
Frequently Asked Questions
You can visit the MAGMA Technical Support FAQ pages on the Internet
at:
www.magma.com/support/support.htm
Returning Merchandise to MAGMA
If factory service is required, a Service Representative will give you a
Return Merchandise Authorization (RMA) number. Put this number and
your return address on the shipping label when you return the item(s)
for service.
MAGMA will return any product
that is not
accompanied by an RMA number
. Please note that MAGMA WILL
NOT accept COD packages, so be sure to return the product freight and
duties-paid.
Ship the well-packaged product to the address below:
MAGMA
RMA # ________
9918 Via Pasar
San Diego, CA 92126
USA
It is not required, though highly recommended, that you keep the
packaging from the original shipment of your MAGMA product.