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Problem Report Form
Smartio C168 Series
Customer name:
Company:
Tel: Fax:
Email: Date:
1. Moxa Product: Smartio C168 Series Model : oC168H oC168HS Serial Number: ___________
2.
Moxa Driver Version: ________________
3.
Moxa hardware settings:
3.1 Please check the hardware configuration by IO-IRQ.EXE from DOS or Windows 95/98 DOS
Prompt.
PORT 1 2 3 4 5 6 7 8
I/O
IRQ
Interrupt Vector: ________
Speed: ________________(High/Normal)
3.2 Jumper JP1 on the board:
o open o short
4.
Operating System: o Windows 95 o Windows 98
o Windows NT 3.51 o Windows NT 4.0
o DOS o UNIX o Others
5.
PC Host: Make _________ Model _________
6.
CPU: Speed _____MHz Make ______ Model ______
7.
BIOS: Make __________________ Version _______
8.
Problem Description: Please describes the problem as clearly as possible, including the error message
you see. We may have to follow your description to reproduce the problem.
o Board not found. o Board found, but can’t transfer data.
o Can transfer data, but lose data. o Can transfer data, but with garbled data.
o Others. Detailed error message description is recommended: