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Chapter 8 - Warranty, Service and Tech Support
8.3 Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the most
out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-
800-972-2439. Please fill out the DataTalker information form below and have it available when
you call. If your DataTalker requires service, the tech support specialist will guide you on how to
send it in (see section 8.3.2).
8.3.1 Recording DataTalker Information
Please fill in the following information on your Multi-Tech DataTalker. This will help Tech Support
in answering your questions. (The same information is requested on the Warranty Registration
Card.)
Model Number:
Serial Number:
Firmware Version:
The model and serial numbers are on the bottom of your DataTalker. The Diagnostic Test menu
displays the PROM firmware version number.
Before calling Tech Support, please note in the space below if an internal DSU, modem, or ISDN
terminal adapter has been added to your DataTalker. Also note status information about your
DataTalker, including LED indicators, screen messages, diagnostic test results, DIP switch
settings, problems with a specific application, etc.
8.3.2 Service
If your tech support specialist decides that service is required, your DataTalker may be sent
(freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.
Note: Before returning your DataTalker for service, record your data port configuration and voice/
fax channel configurations. When the DataTalker is returned to you, the configurations are reset
to the factory defaults.
Include the following with your DataTalker:
• A description of the problem.
• Return billing and shipping addresses.
• Contact name and phone number.
• Check or purchase order number for payment if the DataTalker is out of warranty. (Check
with your technical support specialist for the standard repair charge for your DataTalker).
• If possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the serial
number of the product sent (see section 8.3.1).
Send DataTalkers to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your DataTalker on the availability of local service and/
or loaner units in your part of the country.