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Chapter 4: Configuring your MVPGSM
Multi-Tech Systems, Inc. MVPGSM 51
Troubleshooting Software Issues
In the lower left corner of the screen, the connection status of the MultiVOIP GSM will be displayed.
The messages in the lower left corner will change as detection occurs. The message “MultiVOIP GSM
Found” confirms that the MultiVOIP GSM is in contact with the MultiVOIP GSM configuration program. If
the message displayed is “MultiVOIP GSM Not Found!” please try the resolutions below.
Fixing a COM Port Problem
If the MultiVOIP GSM main screen appears but is grayed out and seems inaccessible, the COM port that
was specified for its communication with the PC is unavailable and must be changed. An error message
will appear.
Error pop-up
To change the COM port setting, use the COM Port Setup dialog box, by going to the Connection pull-
down menu and choosing “Settings” or use the left side control panel. In the “Select Port” field, select a
COM port that is available on the PC (if no COM ports are currently available, re-allocate COM port
resources in the computer’s MS Windows operating system to make one available).
Fixing a Cabling Problem
If the MultiVOIP GSM cannot be located by the computer, three error messages will appear (saying
“Multi-VOIP Not Found”, “Phone Database Not Read” and “Password Phone Database Not Read).
Cabling errors
In this case, the MultiVOIP GSM is disconnected from the PC running the MultiVOIP software – the cause
of which may be a bad or unplugged cable, the VOIP is turned off or the COM port is wrong or bad. For
instructions on MultiVOIP GSM cable connections, see the Cabling section of Chapter 3.