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Service Manual
Adjustment and Troubleshooting
4-78
4.2.7 Software Problems – Causes and Solutions
1) The printer is not working (1)
Description: While Power turned on, the printer is not working in the printing mode.
1. Run Self-Test Mode:
using the menu buttons print the test page.
(Menu, Enter, Enter).
If the test print works that means there are
no problems in the printer itself.
If the test printing does not work that means
the printer is faulty and the problem is not
due to computer software or driver settings.
Replace the printer cable. If the problem is
not solved even after the cable is replaced,
check the amount of the remaining toner.
If you have other devices that need to
share the printer port try temporarily
disconnecting these devices 9and perhaps
even uninstalling their drivers) to ensure
the printer works by itself. If you are using
a USB hub try connecting directly to the
back of the PC instead.
2. Check that the PC and
the printer are properly connected and
that the toner cartridge installed
correctly.
3. Check that the printer cable is
directly connected to the printer.