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3. Troubleshooting Functional Failures in Operation
125
4 Collecting analysis information
• Execute the show tech-support
command and the dump bsu command in
this order for two times. [IP8800/S6700]
• Execute the show tech-support
command and the dump psp command in
this order for two times.
[IP8800/S6600] [IP8800/S6300]
• Execute the show tech-support
command for two times.
[IP8800/S3600] [IP8800/S2400]
Note
• When executing the dump bsu command or
the dump psp command, do not execute the
next command until the log appears
indicating memory dump file collection has
been completed.
[IP8800/S6700] [IP8800/S6600]
[IP8800/S6300]
• Before executing the dump bsu command
or the dump psp command for the second
time, put aside the memory dump file created
for the first time because executing the
command clears the file created in the
previous time.
[IP8800/S6700] [IP8800/S6600]
[IP8800/S6300]
Send the collected information to the support division.
No. Troubleshooting Steps and Command Action