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3G Broadband Wireless Router MBR624GU User Manual
6-2 Troubleshooting
v1.0, January 2009
If any of these conditions does not occur, refer to the following table.
Troubleshooting Access to the Router Main Menu
If you are unable to access the router main menu from a computer on your local network, check the
following:
• If you are using an Ethernet-connected computer, check the Ethernet connection between the
computer and the router as described in the previous section.
Table 6-1. Troubleshooting with the LEDs
LED Action
Power LED is off. • Make sure that the power cord is properly connected to your router
and that the power supply adapter is properly connected to a
functioning power outlet.
• Check that you are using the power adapter supplied by NETGEAR
for this product.
• If the error persists, you have a hardware problem and should contact
technical support.
Power LED is red There is a fault within the router. Try to clear the fault as follows:
• Cycle the power to see if the router recovers.
• Clear the router’s configuration to factory defaults. This sets the
router’s IP address to 192.168.0.1. This procedure is explained in
“Restoring the Default Configuration and Password” on page 6-7.
If the error persists, you might have a hardware problem and should
contact technical support.
Internet LED is red. The router cannot connect to the Internet.
• Make sure the USB LED is lit, indicating that the wireless modem is
securely connected to the router.
• Your wireless modem must be activated and there must be coverage
in your area. To test coverage, connect your modem to your PC, and
try to connect to the Internet directly from your computer.
• Check the NETGEAR website to ensure that your wireless modem is
supported.
• Close the 3G Connection manager if it is running on your PC.
LAN LEDs are off. If these LEDs do not light when the Ethernet connection is made, check
the following:
• Make sure that the Ethernet cable connections are secure at the
router and at the hub or workstation.
• Make sure that power is turned on to the connected hub or
workstation.