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54 Mbps Wireless Router WGR614v8 User Manual
Troubleshooting 7-5
v1.1, May 2008
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• Try closing the browser and opening it again, or try a different browser.
• Make sure that you are using the correct login information. The factory default login name is
admin, and the password is password. Make sure that Caps Lock is off when entering this
information.
If the router does not save changes you have made in the Web Configuration Interface, check the
following:
• When entering configuration settings, be sure to click Apply before moving to another screen
or tab, or your changes could be lost.
• Click Refresh or Reload in the Web browser. The changes might have occurred, but the Web
browser might be caching the old configuration.
Troubleshooting the Internet Connection
If you can access your router but you are unable to access the Internet, you should first determine
whether the router can obtain an IP address from your Internet Service Provider (ISP). Unless your
ISP provides a static IP address, your router must request an IP address from the ISP. You can
determine whether the request was successful using the Web Configuration Manager.
To check the WAN IP address:
1. Start your browser, and select an external site such as http://www.netgear.com.
2. Access the main menu of the router’s configuration at http://www.routerlogin.net.
3. Under Maintenance, select Router Status.
4. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has not
obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, you might need to force your cable or
DSL modem to recognize your new router by restarting your network, as described in “Be sure to
restart your network in this sequence.” on page 7-1.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the
following:
• Your ISP might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.