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28 Troubleshooting
• Check the router status lights to verify correct router operation. If the Power light does
not turn solid green within 2 minutes after turning the router on, reset the router according to
the instructions in “Restoring the Default User Name and Password” on page 36.
Checking Basic Router Functions
After you turn on power to the router, check that the following sequence of events has occurred:
1. When power is first applied, verify that the power light is on (see “Front Panel” on page 3 for
an illustration).
2. Verify that the power light turns amber within a few seconds, indicating that the self-test
procedure is running.
3. After approximately 20 seconds, verify that:
a. The color of the power light changes to green.
b. The LAN port lights are lit for any local ports that are connected.
c. The Internet port is connected and its light is lit.
If a port’s light is lit, a link has been established to the connected device. If a LAN port is
connected to a 100 Mbps device, verify that the port’s light is green. If the port is 10 Mbps, the
light will be amber.
If the correct behavior does not occur, check for a remedy from the following list:
• Power Light Not On. If the Power and other lights are off (see “Connecting Your Wireless
Router” on page 15), check the following:
– Make sure that the power cord is properly connected to your router and that the power
adapter is properly connected to a functioning power outlet.
– Check that you are using the power adapter supplied by NETGEAR for this product.
If the error persists, you have a hardware problem and should contact technical support.
• Power Light Stays Amber. When the router is turned on, the Power light turns amber for
about 20 seconds and then turns green. If the light does not turn green, the router has a
problem.
If the Power light is still amber 1 minute after turning on power to the router:
a. Turn the power off and back on to see if the router recovers.