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30 Troubleshooting
• Make sure your computer’s IP address is on the same subnet as the router. If your are using the
recommended addressing scheme, your computer’s address should be in the range of
192.168.1.2 to 192.168.1.254. Refer to your computer’s documentation or see “Preparing a
Computer for Network Access” in “Related Documents” on page 39 for help with configuring
your computer.
• If your router’s IP address has been changed and you don’t know the current IP address, reset
the router’s configuration to the factory defaults. This procedure will reset the router’s IP
address to 192.168.1.1 (see “Restoring the Default User Name and Password” on page 36).
• Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click Refresh to be sure the Java applet is loaded. Try closing the browser and
reopening it again.
Checking the Internet Service Connection
If your router is unable to access the Internet, check the Internet connection, and then check the
wireless router.
• Internet Connection. The cable or DSL modem status lights indicate if the modem
connection is successful or not. Check your modem documentation or call your Internet
service provider for help with verifying that the modem has a successful connection.
• Wireless Router Internet Light is Green or Blinking Green. If your Internet light is green
or blinking green, then you have a good Internet connection and your wiring is correct.
• Wireless Router Internet Light Off. If the Internet light is off, verify that the Ethernet cable
is securely connected between the cable or DSL modem, and that both the modem and
wireless router are turned on.
Obtaining an Internet IP Address
If your wireless router is unable to access the Internet, and your Internet light is amber, check the
wireless router to see if it is able to get an Internet IP address from your service provider. Unless
If your computer cannot reach a DHCP server, some operating systems will
assign an IP address in the range 169.254.x.x. If your IP address is in this range,
verify that you have a good connection from the computer to the router, then
restart (reboot) your computer.