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32 Troubleshooting
If any of the steps indicate “Failed,” you can attempt to reconnect by clicking Connect. The
wireless router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you may be using an incorrect Service Name,
User Name, or Password. There also may be a provisioning problem with your ISP.
Troubleshooting Internet Browsing
If your wireless router can obtain an IP address but your computer is unable to load any web pages
from the Internet, check the following:
• Your computer may not recognize any DNS server addresses. A DNS server is a host on
the Internet that translates Internet names (such as www addresses) to numeric IP addresses.
Typically, your ISP will provide the addresses of one or two DNS servers for your use. If you
entered a DNS address during the wireless router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as explained in
the documentation for your computer.
• Your computer may not have the wireless router configured as its default gateway.
Reboot the computer and verify that the wireless router address (192.168.1.1) is listed by your
computer as the default gateway address.
Using the Ping Utility to Troubleshoot
Most computers and routers have a diagnostic utility called ping that sends a request to a target
device. The device then replies. The ping utility makes it easy to troubleshoot a network.
Testing the Path from Your Computer to Your Router
You can ping the wireless router to verify that the LAN path from your computer to your router is
set up correctly.
To ping the wireless router from a Windows PC:
1.
From the Windows task bar, click Start and select Run.
2. In the field provided, type ping followed by the address of the router, as in this example:
ping www.routerlogin.net
Unless you connect manually, the wireless router will not authenticate using
PPPoE until data is transmitted to the network.