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66 Chapter 10 Troubleshooting
P0990474 03
General Delivery Mailbox greeting plays when you dial the Voicemail
DN on CallPilot Mini
You must reboot the CallPilot Mini after using the Quick Install Wizard. This ensure the CallPilot
Mini is using the correct Voicemail DN.
All of the mailboxes disappear after a software upgrade
If the upgrade cartridge is inserted in the bottom PCMCIA slot, your current software overwrites
the upgrade cartridge and all of your programming is lost. Contact your Nortel Networks Service
Representative for assistance.
CallPilot 150 Feature Codes are inactive
There are certain situations when you must first remove the Feature Codes that you are planning to
use before you install the new CallPilot 150 software. These situations include:
• when you are activating new Voice Mail or Call Center functionality
• a new installation of Voice Mail or Call Center
To remove Feature Codes that may have been used by other applications, use the External Feature
Inquiry utility (≤••ÙÏʉÍÊ) before you install the new CallPilot 150 software.
The External Feature Inquiry utility can be used only from a two-line display telephone.
To remove Feature Codes
Note: Do not use this procedure if you are troubleshooting a CallPilot Mini. The CallPilot
Mini does not support Feature Codes.
1. Unplug the power to the CallPilot 150.
2. Press ≤••ÙÏʉÍÊ.
which is the same as
Press ≤••·‹°‹‡°.