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68 Chapter 10 Troubleshooting
P0990474 03
Inactive feature
Maintenance of the CallPilot 150 installation is required if you attempt to initialize the system and
the display shows:
Should this occur:
1 Check the wiring at the distribution block, then enter the System Administration Feature Code.
The default code is ≤·°‹.
The display should show:
2 If the display still shows Inactive feature, disconnect the power cord and check all the
wiring for the CallPilot 150. Make sure the:
• power supply is connected and plugged in
• CallPilot 150 has had the necessary time to complete the four minute self testing
procedure
• CallPilot 150 is connected to a working station port
• there are no telephones or peripherals connected to the station port which has the same DN
that was assigned as the Control DN of a Skillset.
• power source to the CallPilot 150 is not damaged
3 After checking all the wiring, reconnect the power. Wait four minutes and repeat step 1.
4 If you have checked the wiring and the module is still not operational disconnect and
repackage the module, and return it to your distributor.
Time on the CallPilot Mini/CallPilot 150 does not match the time on
the telephone system
When you change the time on the telephone system, it can take up to 10 minutes for the time on the
CallPilot Mini/CallPilot 150 to change.
LED error messages
CallPilot Mini/CallPilot 150 uses the LEDs to indicate an error message.
Note: Do not use this procedure if you are troubleshooting a CallPilot Mini. The CallPilot
Mini does not support Feature Codes.
Inactive feature
Log:
QUIT RETRY OK