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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
91
Index
A
ACD Queue, adding on Meridian 1 30
Active agents, maximum 17
Attendant DN 40, 41
Auto-Attendant 17
B
B1 and B2 directory numbers 83
Back up, CallPilot information 53
Backup and Restore Utility, installing 53
Base Application 41
Basic call center 17
Browser, requirements 29, 34
C
Call Center
resetting the administrator password 51
troubleshooting 66
Call Center Reporting 17
Call Interrupt 17
Call recording 17
CallPilot
attendant 40, 41
back up 53
connecting to 35
features list 17
initializing 29
log files, retrieving 57
logging on 39
restore 55
CallPilot Backup and Restore Utility 53
CallPilot Manager
about 29
requirements 34
Caution symbol 16
Communications parameters, required 36
Compatible telephone systems
Meridian 1 18
Norstar 18
Computer requirements 34
Conventions 16
Cautions 16
Notes 16
text 11
Country 40, 42
Custom Call Routing 17
D
Default Gateway 40, 41
Determining Feature Codes 43
DNS server 22, 39, 41
E
Electrical checklist 21
EMC Kit, connecting 24, 26
EMC requirements 24, 35
Environmental checklist 21
Ethernet crossover cable 38
pinout 38
Ethernet port, location 19
External Feature inquiry 66
F
Feature Codes 43
determining 43
inactive 66
removing 66
Features of CallPilot 17
Ferrite bead, connecting 24, 26
From Extension 40, 42
From Line 42
H
Hardware installation procedure 23
Help, how to get 11
Humidity requirements 21
I
Inactive, Feature Codes 66
Initializing CallPilot 29
Instructions, presentation 16
IP Address 39, 41
IP address
changing 35, 36, 38
default 22, 35
requirements 22