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User’s Guide: English 149
Your received faxes sometimes look distorted.
If the document received is wider or longer than the paper
you have loaded into your paper tray, your machine
automatically reduces the length of the document to fit on
your paper.
This type of problem could be communication related.
The document may have jammed during scanning.
If the document is unreadable, ask the sender to fax the
document again.
You are constantly receiving unsolicited advertising on
your machine.
Try using the closed network function.
See “Basic Faxing, Rejecting Unsolicted Fax Messages.”
Your machine does not immediately switch to TEL mode
when you make or receive a voice call.
Try pressing the Stop key. Your machine will return to
standby mode so that you can converse. This condition may
happen infrequently due to telephone line conditions, or the
type of external telephone used. If this problem happens
often, consult your service representative.
Your machine receives faxes, but doesn’t print them.
Your machine may be out of paper.
Check the paper tray.
If empty, supply paper.
Your machine may be out of toner.
Check the display for a TONER LOW message.
If displayed, replace the toner cartridge.
Your machine may need a new drum.
Check the display for a REPLACE IMAGE DRUM
message.
If displayed, replace the image drum.
Your machine may be set to Answering Mode: Memory
Reception Mode.
Change the Answering Mode to Auto Receive Mode
[FAX].
See “Setting Basic Features, Setting the Answering
Mode.”